We collect information when customers:
- Create an account on nederlander.co.uk, either by booking a ticket online or signing up to our e-newsletter .
- Book tickets in person at the Box Offices at either the Aldwych Theatre or the Dominion Theatre .
- Contact the Aldwych Theatre or Dominion Theatre by phone to book tickets.
The information we collect depends on what you share with us – this may include:
- Email address
- Date of Birth
- Contact telephone number(s)
- Payment card details (please note, we will not hold payment information for longer than it takes to process your transaction)
- Delivery address(es)
- Billing address
- Access information and/or any other details to help facilitate your theatre visits
- Nederlander Theatres booking history
Details of customers’ access requirements are kept on our system after their visit, in order to facilitate an easier booking process for their return to a Nederlander venue. If you would like to see your stored access information at any time, or would like us to delete it from our system, please email [email protected].
We carry out data hygiene procedures periodically to ensure that our data is correct and accurate. This includes merging records where, for example, they share a customer name and address.
CCTV recording equipment is in use in and around our venues for internal monitoring and security purposes. In the interest of public safety, captured footage may be shared externally with security services and the Society of London Theatres.
We may collect the following information from visitors to our website:
- Automatically populated IP address: a public IP address is a unique number which allows a computer, group of computers or other internet connected device to browse the internet. This information is collected to help manage the website, to audit the geographical make-up of users and to establish user behavior on the website.
- Cookies: for further information on about cookies and how we use them, please see our Cookies Policy.
We analyse website visitor behaviour on nederlander.co.uk (and its subsidiaries) via Google Analytics 4, to help us better understand how visitors use the site so we can continue to optimise it for use.
Our website contains links to the websites of our partner organisations. If you follow a link to any of these websites, please note that they have their own privacy policies and we do not accept any responsibility or liability for these. Please check these policies before you submit any personal information to these websites.
How do we use it?