Privacy Policy

Primary Ticket Limited (trading as Nederlander Theatres) is committed to protecting your personal information. We value the relationship that you have with us and respect that any information you supply is personal to you.

This Privacy Policy explains what personal information Nederlander Theatres collects and how we use it. Please read this Privacy Policy carefully, alongside our Terms of Website Use and our Terms and Conditions of Sale. By using this website or purchasing any of our products/services, you agree to its terms (as amended from time to time).

We will at all times only collect and process your personal information in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

What information do we collect?

We collect information that you provide when you create an account and/or purchase tickets through us, when you contact us directly, either by email, over the phone or by writing to us, when you complete an online communication form, or when you interact with us on social media channels.

The information that we collect from you may include your name, address, e-mail address, telephone number, and details of any purchases (including access requirements) for shows at our theatres or purchased through Primary Tickets Limited. Please note, we will not hold payment information for any longer than it takes to process your transaction.

In order to make sure our website is the best that it can be for those using it, we may also collect details of your IP address when you are using it. This helps us to know what browser and device our customers are using.

Our website contains links to the websites of our partner organisations. If you follow a link to any of these websites, please note that they have their own privacy policies and we do not accept any responsibility or liability for these. Please check these policies before you submit any personal information to these websites.

More details

We collect information when customers:

  1. Create an account on nederlander.co.uk, either by signing up to our e-newsletter or by booking a ticket online.
  2. Book tickets in person at the Box Offices at either the Aldwych Theatre or the Dominion Theatre.
  3. Contact the Aldwych Theatre or Dominion Theatre by phone to book tickets.
  4. Visit our website – we use cookies to help make your experience on our website better. For more information, please see our Cookie Policy.

The information we collect depends on what you share with us – this may include:

  • Name
  • Email address
  • Date of Birth
  • Contact telephone number(s)
  • Payment card details (please note, we will not hold payment information for longer than it takes to process your transaction)
  • Delivery address(es)
  • Billing address
  • Access information and/or any other details to help facilitate your theatre visits
  • Nederlander Theatres booking history

We may collect the following information from visitors to our website:

  • Automatically populated IP address: a public IP address is a unique number which allows a computer, group of computers or other internet connected device to browse the internet. This information is collected to help manage the website, to audit the geographical make-up of users and to establish user behavior on the website.
  • Cookies: for further information on about cookies and how we use them, please see our Cookies Policy

How do we use it?

Your information will be used to create your account, facilitate your visit, and inform you of shows and services that you might be interested in. We may also use your information to help us and our shows’ producers understand our audiences and their needs better, so that we can continue to improve.

If you have not chosen to receive information from Nederlander Theatres, we will not contact you beyond facilitating your visit.

If you have chosen to receive email marketing communications from Nederlander Theatres, we will contact you by email to let you know about shows, products and services that we think you may be interested in.

When you create an account or purchase tickets, you may also be asked if you wish to receive information from other carefully selected third party arts organisations, including the producers of the show you are booking for. If you do not wish to receive marketing information from third party organisations, please ensure that you do not tick this option.

Nederlander Theatres operates three theatres in London: Aldwych Theatre, Dominion Theatre and Adelphi Theatre (owned in conjunction with Really Useful Theatres). By opting in for communications from Nederlander Theatres, you agree to receive emails regarding shows, events, products and services at or available from all three theatres and the Nederlander Group. Our group booking department, Nederlander Groups, may also contact certain customers about group discounts for shows across the West End.

You can change your contact preferences at any time by amending your account here.

We also use cookies on our website – find out more here.

More details

We may share your personal information with any member of our group, which means our subsidiaries, affiliates and ultimate holding company, as defined in section 1159 of the UK Companies Act 2006. From time to time, our group companies may contact you by post or by e-mail with information or offers regarding upcoming events, products, services or customer services at Nederlander Theatres in the UK and the USA.

We may share genralised, anonymous data with producers and partner organisations. This data will be limited to referencing customers that have booked for the specific show that they are involved with, in order to provide a general picture of their show’s audience.

How do we protect your information?

Nederlander Theatres do not share, sell, rent or trade your personal information to any third parties for any purpose without your prior consent. We have put in place reasonable safeguards to protect your data.

More details

Please be aware that no data transmission over the internet is 100% secure, so we cannot guarantee the complete safety of information to choose to disclose to us online.

Our customer data is stored securely on a Spektrix system.

All Nederlander Theatres’ staff with access to personal data are contractually required to process and store it in accordance with GDPR guidelines.

Your Choices

If you have an online account, or gave us your email during your booking, you can easily change your details and contact preferences online at any time by logging in here.

Every email we send to you will include details on how to change your communication preferences or unsubscribe from future communications. If you had chosen to receive information from us by email but no longer wish to, you can unsubscribe here.

If you would like to alter your personal details, or how we use them, you can sign into your online account and make any changes required. Alternatively, please contact us using the details below, and we can do so for you.

Getting in Touch

You can request full details of personal information we hold about you under the Data Protection Act 1998, or, after 25 May 2018, The General Data Protection Regulation, by contacting the Data Protection Manager. Please send a description of the information you would like to see, together with proof of your identity, to [email protected].

If you have any concerns about the way in which we have used your data, or would like us to remove any of the personal information we hold about you, please email [email protected].

We request that all complaints are made in writing and, to facilitate a quick response time, we recommend contacting us by email on [email protected]

Letters should be sent to Nederlander Theatres, 268-269 Tottenham Court Road, London W1T 7AQ

To speak to someone, please call +44 (0)20 7927 0900 (option 5)

 

More details

We aim to respond to all complaints within three working days of receipt. If further investigation is needed, we will acknowledge receipt of the complaint and detail the revised timeframe.

If you do not feel that your complaint has been suitably addressed, you have the right to lodge a complaint with the supervisory authority, The Information Commissioner’s Office (ico.org.uk).

Updates or Changes to the Privacy Policy

This notice was updated on 26 April 2018. It may be updated to take into account changes at the Nederlander Theatres or to reflect changes to regulation or legislation.