Terms & conditions
“Venue” means Dominion Theatre, Tottenham Court Road, London, W1T 7AQ or Aldwych Theatre, 49 Aldwych, London, WC2B 4DF, as applicable.
“Event” means an event to be held at the Venue.
“Management” means Nederlander Dominion Limited, Nederlander Theatres (Aldwych) Limited or Primary Tickets Limited trading as Nederlander Theatres its representatives, servants and employees.
“Promoter” means the person or company staging the Event if different from the Management.
"Terms and Conditions" means these terms and conditions.
“You” means you as the holder of the Ticket and "Your" shall be read accordingly.
"Ticket" means any ticket for You to attend an Event.
These Terms and Conditions incorporate, and should be read in accordance with, any Promoter and/or authorised ticket agent terms and conditions, copies of which are available upon request from the Promoter and/or authorised ticket agent. In the Event of any inconsistency between these Terms and Conditions, and the terms and conditions of the Promoter and/or authorised ticket agent, these Terms and Conditions shall prevail.
All Tickets are sold subject to these Terms and Conditions. Please read these Terms and Conditions carefully prior to purchase and raise any queries with the Management prior to purchase. Purchase of any Ticket constitutes acceptance of these Terms and Conditions.
Only customers holding a valid Ticket will be admitted to an Event. You must retain this Ticket on Your person at all times during the Event.
Unless otherwise stated on the information page related to the specific production or their advertising material, children under the age of 5 will only be admitted to children’s shows. All children shall require their own Ticket, and shall be able to sit in a seat. The Ticket shall be at full Ticket price if no child concessions are available at the time of purchase. Children aged 15 or under will not be allowed entry to the Event unless they are supervised for the duration of the Event) by a parent or carer. Supervision of such children shall be by not less than 1 adult per 10 children. The Management will require the parent/carer to remove any child in their care if, in the opinion of the Management, they are causing a disturbance to other patrons.
Your Ticket may be invalidated if any part of it is removed, altered or defaced.
Upon purchase, please check Tickets carefully as mistakes cannot always be rectified after purchase. Tickets are not issued on a sale or return basis and refunds will not be made on returned Tickets unless provided for under these Terms and Conditions.
The Management will not be responsible for any Ticket that is lost, stolen or destroyed. It is not always possible to issue duplicate Tickets. If duplicates are issued, a reasonable administration fee may be charged.
All Ticket discounts are subject to limited availability. Unless otherwise stated, only one discount per Ticket shall apply. Proof of identity and concession entitlement (for example proof of age, employment or student status), if relevant, may be requested.
You only have the right to a seat of a value corresponding to that stated on the Ticket and the Promoter and the Management acting reasonably reserve the right to provide alternative seats to those specified on the Ticket. Where only seats of a lesser value are available, the Management shall compensate You to a maximum of the difference between the cost of the seats.
Please contact the Venue in advance of the Event if You have any specific access requirements.
Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on You to use, alter, copy, or otherwise deal with any of the symbols, trade marks, logos and/or intellectual property appearing on the Ticket.
Tickets are sold subject to the Promoter’s and the Management’s right to alter or vary the published Event programme where reasonably necessary.
It is Your responsibility to ascertain whether an Event has been cancelled or re-scheduled and the date and time of any re-scheduled Event. Where an Event is cancelled or re-scheduled, the Management will use its reasonable endeavours to notify You using the details You provided at the time of booking. The Management does not guarantee that You will be informed of such cancellation before the date of the Event. It is Your responsibility to inform the point of sale from where you bought the ticket of any change to the contact address, telephone number or email address You provided at the time of booking.
Tickets cannot be exchanged or refunded unless the performance is cancelled, rescheduled or where there is a material change to the Event. A ‘material’ change is a change which, in the Management’s reasonable opinion, makes the Event materially different to the Event that any purchaser of a Ticket could reasonably expect. The use of understudies shall not be a material change.
Where an Event is cancelled, rescheduled or where there is a material change to the programme of the Event, You will be entitled to claim a refund from the Management. The refund for Tickets equals the face value of the Tickets purchased plus the relevant per Ticket booking fee but excludes any transaction fees. Personal arrangements including travel, subsistence and accommodation relating to the Event which have been arranged by You are at Your own risk and the Management or Promoter shall not be liable for any loss of enjoyment or wasted expenditure beyond the Ticket price and relevant booking fee (excluding any transaction fees).
In order to claim Your refund, where an Event is cancelled, please apply in writing to the point of sale from where you bought the ticket, enclosing Your complete unused Tickets within 1 month from the date of the Event. Where there is a material change to the programme of the Event, You must bring this to your point of sale's attention as soon as possible upon becoming aware of such change in good time before the Event. Where an Event is rescheduled, You must apply in writing to your point of sale, enclosing Your complete unused Tickets in good time before the date of the rescheduled Event. The Management and/or the point of sale will not make any refund if Tickets and/or the relevant notification are not received by the point of sale within the above timeframes. Refunds will only be made to the person who purchased the Tickets.
Tickets are personal revocable licences and shall at all times remain the property of the Management and subject to these Terms and Conditions. If a Ticket is re-sold, transferred or advertised for profit or commercial gain by anyone other than the Management, Promoter, or an authorised sub-agent, it will be void and You will be refused entry to, or ejected from, the Venue without refund. You may not re-sell or transfer a Ticket if You are doing so in the course of business. You are deemed to be selling or transferring in the course of business if the Management reasonably believes that You are doing so. The Management may reasonably consider that a Ticket is being resold in the course of business including without limitation: if You frequently advertise or offer tickets for resale; or where the Management reasonably considers that a Ticket offered for resale has originally been purchased with the specific intention of offering it for resale for profit and with no intention of You attending the Event. If You offer a Ticket for sale for profit on an authorised Ticket exchange before the Event the Management may consider it to be a business transaction by taking other factors into consideration, including, without limitation: the number of tickets being sold by You; any evidence that You or the person You bought the Ticket for cannot attend the Event for genuine reasons; and whether any third party business not authorised by the Management will benefit financially from the resale of the Ticket. Re-selling a Ticket for profit means any re-sale that seeks a price higher than the face value of the Ticket and the relevant booking and/or handling fee that You paid for the Ticket.
Tickets obtained in breach of these Terms and Conditions shall be null and void and the Management may refuse admission to or eject You from the Venue. Any person seeking to use a void Ticket in order to gain or provide entry to an Event will be considered to be a trespasser and will be ejected and liable to legal action. Void Tickets are non-refundable.
The Management reserves the right to refuse You entry to and/or eject You from the Event and/or Venue in reasonable circumstances including without limitation for health and safety or licensing reasons; if You behave in a manner which has or is likely to affect the enjoyment of other persons at the Event; if You use threatening, abusive or insulting words or mannerisms; if, in the Management’s reasonable opinion, You are acting under the influence of alcohol or drugs; if You fail, when required, to produce proof of identity or age; if You refuse to comply with the Management’s security searches; if You breach these Terms; or if Your Ticket is void.
Tickets may be restricted to a maximum number per person. Any such restriction will be notified to You at the time of purchase. Tickets purchased in excess of this limit may be cancelled by the Management without prior notice, unless Your purchase of an excess was due to Management's error.
For the purposes of these Terms and Conditions, “Force Majeure” means any cause beyond Management’s control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, royal mourning, national mourning, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments. The Management will not be liable to You for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by or due to Force Majeure.
You agree that the Management, its employees and agents will not be liable for any loss, injury or damage to any person (including Yourself) or property however caused (including by the Management or its servants or agents): (a) in any circumstances where there is no breach of a legal duty of care owed by the Management or any of its servants or agents; (b) in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury as a result of a breach of a legal duty of care owed by the Management, its servants or agents); or (c) to the extent that any increase in any loss or damage results from breach by You of any of these Terms and Conditions.
Admission & Attendance
Warning – Prolonged exposure to loud noise may cause damage to Your hearing.
The unauthorised use of equipment for photographing, recording or transmitting (by digital or other means) any audio, visual or audio-visual material within the Venue is strictly forbidden. Unauthorised recordings, tapes, films or similar items may be confiscated and destroyed by the Management. Any recording made of an Event in breach of these conditions shall belong to the Promoter and You agree to assign any and all rights in the recording to the Promoter.
By attending an Event, You give Your express consent to Your actual or simulated likeness to be included within any film, photograph, audio and/or audiovisual recording to be exploited in any and all media for any purpose at any time throughout the world. This includes filming by the police or security staff which may be carried out for the security of customers.
Mobile telephones and messaging equipment must be switched off during the Event.
The Management reserves the right to conduct security searches and confiscate any item which in the opinion of the Management may cause danger or disruption to other persons at the Event or is one of the items not permitted in the Venue as listed in these Terms and Conditions. You shall not bring all or any of the following into the Venue: smoking materials; laser pens; animals (except guide dogs); Your own food and drink; bottles, cans or glass containers; any item which the Management considers could be used as a weapon (including sharp or pointed objects such as knives); and illegal substances. The Management shall be entitled to confiscate any merchandise purchased outside the Venue. Alcohol may not be brought into the Venue and when purchased on the premises may only be consumed in public bars and other authorised areas. Smoking within the Venue is strictly prohibited. The Management reserves the right to eject any person found smoking within the Venue without refund.
Official merchandise is usually only available inside the Venue. The Management does not accept any responsibility for the sale of merchandise (official or otherwise) in or outside the Venue. You should direct any queries relating to merchandise to the Promoter.
You may only leave and then re-enter the Venue during a performance at the discretion of the Management. Otherwise there shall be no re-admissions or pass-outs of any kind. Every effort to admit latecomers will be made at a suitable break in the Event, but admission for such latecomers cannot always be guaranteed.
The obstruction of gangways, access ways, exits, entrances or staircases, congregating in non-designated areas or seeking entry to stands or seats for which You do not hold a Ticket is strictly forbidden.
The Management reserves the right to allow audience members to stand in seated areas of the auditorium.
You must comply with any and all instructions given to You by the Management and/or all Venue stewards and staff and with all Venue regulations. The Management reserves the right to restrict access to parts of the Venue.
If You have any special requirements or concerns about any special effects (for example lighting or sound effects) which may be featured at the Event, prior notice should be provided when ordering the Tickets.
You shall not bring into the Venue or display or distribute (whether for free or not) at the Event any sponsorship, promotional or marketing materials.
You must not leave any bags or other items of personal property unattended in the Venue. Any personal possessions or other items (including without limitation clothing, wallets and mobile telephones), which are found in the Venue, shall be retained by the Venue for a period of 30 days following their discovery. During this period You may collect any item which belongs to You from the Venue. You acknowledge that, upon collection, You may be asked to provide appropriate identification and/or proof of ownership. If, upon the expiry of 30 days from the date of its discovery, any item has not been collected by You, the Management reserves the right to dispose of any such items as it sees fit without any further liability to You. Where possible, any uncollected items will be donated to charity.
To the fullest extent permissible in law, the Management shall be entitled to assign all and any of its rights and obligations under these Terms and Conditions, provided that Your rights are not adversely affected.
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the invalid or unenforceable provision shall be severed or amended in such a manner as to render the rest of the provision(s) and remainder of these Terms and Conditions valid or enforceable.
If the Management delays or fails to enforce any of these Terms and Conditions it shall not mean that the Management has waived its right to do so.
Any person, other than the Management or Promoter, who is not a party to these Terms and Conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions.
Nothing in these Terms and Conditions and no action taken by You or the Management under these Terms and Conditions shall create, or be deemed to create, a partnership, joint venture or establish a relationship of principal and agent or any other fiduciary relationship between You and the Management.
These Terms and Conditions constitute the entire agreement between the parties in connection to the subject matter of these Terms and Conditions and supersede any previous terms and conditions, agreement or arrangement between You and the Management relating to the subject matter of these Terms and Conditions. However, nothing in these Terms and Conditions shall purport to exclude liability for fraud or fraudulent misrepresentation. These Terms and Conditions cannot be varied or amended in any respect (unless agreed between You and the Management in writing).
These Terms and Conditions shall be governed by the laws of England and Wales and parties agree to submit to the exclusive jurisdiction of the English courts.
Queries or Complaints
If you have any queries or complaints regarding your purchase, contact us, by emailing [email protected] quoting your name, order number, Event name and date and time of Event.
If before or during the Event You have a complaint in relation to the Event (including without limitation in relation to Your ability to view the Event), please contact Us or a steward promptly since complaints are very difficult to deal with after the Event.
Because we sell tickets on behalf of promoters, we may need to contact them for more information before responding to your complaint. Some complaints can take up to 28 days to resolve, but we will get back to you as soon as possible.
Should a dispute arise, we shall use our reasonable endeavours to consult or negotiate and attempt to reach a settlement satisfactory to you, us and the Promoter of the Event.
Although this does not restrict your rights to pursue court proceedings, if we are unable to settle any dispute by negotiation within 28 days, you and we may attempt to settle it by mediation. To initiate a mediation a party must give written notice to the other parties to the dispute requesting a mediation. The mediation shall be conducted in accordance with the Society of Ticket Agents and Retailers Code of Practice and Dispute Resolution Procedure current at the date of the referral which sets out the procedures to be adopted, the process of selection of the mediator and the costs involved, and which terms are deemed incorporated into this agreement.
As an online trader, pursuant to European Union legislation, Nederlander Theatres also draws your attention to the European Commission's Online Dispute Resolution platform Here, where you can access for further information about online dispute resolution. You can also email us at [email protected].
The Society of Tickets Agents and Retailers (STAR) can be contacted at:
PO Box 708
St Leonard's Place
Telephone: 01904 234737 (or +44 1904 234737 if calling from outside the UK)
Email: [email protected]