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Access & Facilities

The Aldwych Theatre is committed to making the experience of all patrons as easy and enjoyable as possible.  During performance times, a member of our Front of House team is dedicated to assisting patrons with access needs.

Contact us

In order to allocate the best seating available and to serve individual access requirements, we prefer to process orders for access patrons directly. Customers with access requirements should e-mail [email protected]. Please include your telephone number, preferred performance date and time, and access requirements.

Upcoming Access Performances of TINA the Musical

BSL Interpreted Performance
Sunday 4 September

Captioned Performance
Sunday 2 October

To book the best seats for the BSL interpretation or captions for these performances, please email [email protected], including a contact phone number in your email.

Please check back at a later date for further access performances.

Access into the Aldwych Theatre

There are five steps leading up to the theatre foyer with handrails in place. We also have step-free access at the side of the building on Drury Lane. On arrival, please inform staff at the main entrance if you need to enter through this door.

The Stalls are accessed by 25 steps over three flights, which lead down from the theatre foyer to stalls front entrance. Once inside the stalls there is a 10 metre gentle incline from middle to rear stalls.

The front of the Dress Circle is approximately 25 metres from the theatre foyer, with step free access to Row C. Once inside the auditorium there are 22 steps from Rows A – M, two steps per row, with handrails in place. The rear of the Dress Circle can be accessed via 15 steps leading up from the theatre foyer, again with handrails in place.

The Grand Circle entrance is located on Drury Lane. There are 24 steps up to the Grand Circle split over three flights (1st flight 5 steps, 2nd flight 15 steps and 3rd flight 4 steps). Handrails are in place throughout.

Once you arrive to the Grand Circle there are 22 steps from row D to row L or 9 steps leading from row D to row A (3 steps per row). Handrails are in place throughout.

Due to the number of stairs we do not recommend Grand Circle seating to patrons with restricted mobility.

If you are not immediately approached on arrival to the theatre, please make yourself known to a member of our door staff to be introduced to your access host.

Please be aware that space within the theatre foyer and bars is limited, with no seating area. If you require any assistance, please speak to your access host.


disabled toilet

Accessible from street level, each seat can be removed to accommodate one wheelchair. Wheelchair space dimensions are 60cm width x 85cm depth and seat dimensions are 44cm width x 45cm depth (74cm including leg room). These seats are approximately 11 metres from the stage.

Accessible from street level via doorways measuring 72cm wide, both Boxes D and E can accommodate one wheelchair each. Wheelchair space dimensions 60cm width x 85cm depth. Please note both boxes give a restricted view of the performance.

Seats are sold individually within each box which means you may be sharing the box with other patrons.


The accessible toilet is located in the theatre foyer and is accessible from street level. It is 45cm high and is a right-hand transfer. View an image of the facilities and an image of the access to the facilities.

Additional toilets are located in the theatre foyer, the rear stalls exit, grand circle rear exit, and the grand circle bar (six steps leading up).

leg room
The following seats have nothing directly in front giving full leg room: Stalls C1 and C21, Row J1-5, Row J19-23 and Row Z1-2.
Please note that Z1-4 have a restricted view of the performance.

The Aldwych Theatre uses the Sennheiser Tourguide System, which can enhance the show audio. Our system uses radio frequencies to offer you the clearest audio of the show. Our Sennheiser Stethoscopes can be used in-ear, and our Sennheiser Neck Loops can be used in conjunction with your hearing aid or cochlear implant.

Stethoscopes and Hearing Loops are available from the merchandise counter, on the left-hand side of the Foyer. A member of staff will be happy to assist you and provide you with the equipment that is best suited to you. 

There are several parking bays within close proximity to the Aldwych Theatre. Please visit for further details. Q-Park parking facilities for Aldwych Theatre patrons are located in Chinatown and Charing Cross
assistance dogs
Guide dogs are welcome in the theatre. There are allocated seats in the auditorium for patrons wishing to stay with their dogs. Alternatively, a member of staff can be allocated to look after the guide dog and return them to the owner during the interval and at the end of the performance. Please let our box office clerk know which option you would prefer when booking your tickets.

Tina the Musical provides disabled patrons with ONE free ticket for a person accompanying the patron to provide assistance as required. The free ticket is provided with the understanding that the person who accompanies the disabled patron can, and will, provide the appropriate assistance during the visit. Unfortunately, we have been made aware that some customers without access needs have taken advantage of this concession in order to unfairly obtain cheaper tickets. To address this, the box office staff may ask for proof of your access requirements at the time of booking. We do not intend to cause any offence and appreciate your understanding of why this may be necessary.