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Frequently asked questions

Please click here for detailed information on our COVID-19 safety measures

What should I do if my tickets haven’t arrived?

If you opted for e-tickets, you should have received an email from Nederlander Theatres with tickets attached within 24 hours of booking. Please check your junk mail if you cannot find this email. If it isn't there, you can download your tickets by logging into your account on our website and selecting the E-tickets tab.

If you still cannot find them, please contact the Box Office on [email protected].

If you are expecting your tickets to arrive in the post and they haven’t arrived three days prior to the performance, please email us at the same address.


What time do the bars and auditorium open?

Our bars and auditorium will open 45 minutes before the show begins.


Can I bring my own alcohol to the theatre?

No. The Aldwych Theatre is a licensed premises and therefore personal alcohol cannot be consumed at the theatre.


What time does the show begin?

Shows start promptly at the time advertised on the ticket. Latecomers will need to wait until the first suitable break to be seated.


How long is the show?

The running time for TINA - The Tina Turner Musical is 2 hours and 45 minutes, including one interval.


Where are the toilets?

There are toilet facilities on all levels.


Which level is suitable for access needs?

Our Dress Circle is at ground level and best suited to those who require assistance whilst visiting the theatre. We would advise you to call our access line on 020 7836 5537 to ensure that all your needs are suitable met.

For more information please visit our access page.


Is there a cloakroom?

We regret that there will be no cloakroom facilities at performances while COVID-19 safety measures are in place. We politely request that patrons do not bring large bags to the theatre.


Can I bring food into the theatre?

Only food bought on the premises can be eaten inside the auditorium.


How can I book a hospitality package?

We do not currently offer any hospitality packages.


Do you have a restaurant/café?

We do not have a restaurant or café at the theatre. However, there are many excellent eateries near the theatre and we are only a short distance from Covent Garden which has a large selection of restaurants, many of which offer a pre-theatre menu.


I’m concerned about security in London at the moment, what is being done by the theatre to keep us safe?

We are part of a security network run by the Society of London Theatres, which helps to ensure that we are responding to up to date information. Regular security checks occur within the building and the surrounding area, while our numerous and continuously monitored external and internal CCTV cameras enable security personnel to respond quickly to any unusual activity.

Security is present throughout the day and enhanced during show time. Bag searches and random body scans using handheld devices are taking place on arrival, therefore we encourage patrons to arrive in plenty of time and to not bring large backpacks and suitcases to the theatre. Our Security team also carry portable body cameras which record visual and audio footage.

If you see anything that causes you concern while at the theatre, just speak to a member of staff and they will take the necessary action.


Is the Ticket Agent I’ve booked through reputable?

Reputable ticket agents will display this logo

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You can also check with star.org.uk.

If you are still worried, please contact us by emailing [email protected].