Access at the Dominion Theatre

The Dominion Theatre is committed to making the experience of all patrons as easy and enjoyable as possible.

We have an Access List in place to make booking easy for anyone with access requirements, whether online, over the phone, or in person at our Box Office. Find out more and register for the list at nederlander.co.uk/access-list.

We have dedicated access hosts during performances, who can assist anyone with access requirements. They can help you get to your seat, bring you drinks and snacks, and look after mobility devices and/or assistance dogs when needed. If we miss your arrival, just say hello to one of our door staff and they will put you in touch with an access host.

We work with the restrictions of our beautiful, historic theatre to make your visit as smooth as possible. Please see more specific access information.

Upcoming Access Performances at the Dominion Theatre

BIG The Musical

Wednesday 2 October 2019, 7.30pm
BSL Interpreted Performance

Irving Berlin's White Christmas

Thursday 28 November 2019, 2.30pm
Captioned Performance

Saturday 30 November 2019, 2.30pm
Audio Described Performance

If you are on our Access List, please log in to unlock the best seats for these access performances. Sign up for our Access List at nederlander.co.uk/access-list or contact us on 020 7927 0929 / [email protected] if you have any questions.

Access at the Dominion Theatre

The entrance to the theatre is street level with step-free access and double width doors. It is fully accessible for wheelchairs. The Box Office counter is situated inside the foyer to the left and is located under the staircase.

There are nine steps down to the foyer with handrails in place. Due to the number of stairs leading to the Circle and inside the auditorium, we do not recommend Circle seating for patrons with restricted mobility.

Whilst the main foyer is fully accessible and on street level, there is no seating. Patrons will be unable to be seated prior to the circle and stalls opening. Please see the performance information for door opening times.

Please contact the door staff on arrival to be introduced to you access host.

	The Nederlander Box is accessible from street level with accommodation for one wheelchair and one companion/carer, and a dedicated accessible toilet. Stalls ZZ50 and XX50 can be removed to accommodate one wheelchair and are accessible from theatre foyer using the wheelchair lift. There is also an accessible toilet in the stalls. (Your access host will have a RADAR Key, but if you have one, please bring it with you). Unfortunately, these seats are only accessible for manual wheelchairs as the platform lift to the Stalls is unsuitable for electric wheelchairs. Due to the limited availability of these spaces, we highly recommend booking well in advance. When patrons are transferring from a wheelchair to a theatre seat we will store the wheelchair safely for the duration of the show and bring it to you during the interval if required. An in-house wheelchair is also available.
	Stalls toilets are located through the auditorium at front and rear at each side. The front left and rear right toilets have level access. Circle toilets are located to the centre and rear right-hand side of the auditorium with further toilets to the centre left-hand side.
	Stalls row A has the most leg room, and while there are no seats without another directly in front, the following seats offer very good leg room: Stalls N 12 & N 39, O 12 & O 39, Z 1 & Z 50.
	The theatre uses the Sennheiser Mobile Connect System, which can enhance the show audio via your headphones, hearing aid or Cochlea implant. You can also download the free app onto your smart phone (iOS | Android) before coming for the theatre and connect to the Sennheiser Wi-Fi network in the auditorium once you arrive. Alternatively, you can borrow an iPod touch from the Box Office with the app already installed.We advise customers to bring their own headphones, but the theatre can provide them if required. Hearing loop systems are in place at bars throughout the building.
	There are several disabled access parking bays within close proximity of the theatre. Please visit BlueBadgeParking.com for more information.
	Guide dogs are welcome everywhere in the theatre and may be taken into the auditorium if required. However, due to the sound levels, you may prefer the dog to be looked after by theatre staff. If you would like to bring a guide dog, please contact the theatre in advance on 020 7927 0900 and select the option to speak to the Front of House team.

Contact Us

To book tickets or discuss access requirements, please call us on 020 7927 0929 or email [email protected] including your telephone number, performance date and time, and access requirements. Access bookings can also be made in person at the theatre box office.

The access line is answered 10am – 6pm, Monday – Friday and 12pm- 6pm on bank holidays.

Please be aware that there may be a limited number of tickets available at the access rate per performance.

Access needs but booked tickets elsewhere?

If you require the use of the platform lift or access assistance but have not booked your tickets via our access line, please email us ahead of your visit [email protected] to ensure we have sufficient attendants on duty.

Unfortunately, we have been made aware that some customers without access needs have taken advantage of this concession in order to unfairly obtain cheaper tickets. To address this, the box office staff may ask for proof of your access requirements at the time of booking. We do not intend to cause any offence and appreciate your understanding of why this may be necessary.