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Access & facilities

The Dominion Theatre is committed to making the experience of all patrons as easy and enjoyable as possible.  During performance times, at least one member of Front of House staff is dedicated to assisting those with access needs. They will help patrons to their seats, obtain refreshments on their behalf if requested and will return wheelchairs and mobility devices as and when required.

If you are not immediately approached on arrival to the theatre, please make yourself known to a member of our door staff.

Contact us

To book tickets or discuss access requirements, please call us on 020 7927 0929 or email [email protected] including your telephone number, performance date and time, and access requirements.

The access line is answered 10am – 6pm, Monday – Friday and 12pm- 6pm on bank holidays. Access bookings can also be made in person at the theatre box office.

Please be aware that there may be a limited number of tickets available at the access rate per performance.

Access at the Dominion Theatre

The entrance to the theatre is street level with step-free access and double width doors. It is fully accessible for wheelchairs. The Box Office counter is situated inside the foyer to the left and is located under the staircase.

There are 9 steps down to the foyer with handrails in place. Due to the number of stairs leading to the Circle and inside the auditorium, we do not recommend Circle seating for patrons with restricted mobility.

Whilst the main foyer is fully accessible and on street level, there is no seating. Patrons will be unable to be seated prior to the circle and stalls opening. Please see the performance information for door opening times.

Please contact the door staff on arrival to be introduced to you access host.



disabled toilet

The Nederlander Box is accessible from street level with accommodation for up to three wheelchairs and three companions and a dedicated accessible toilet.
Stalls ZZ50, YY50 &  XX50 can be removed to accommodate one wheelchair and are accessible from theatre foyer using the wheelchair lift. There is also an accessible toilet in the stalls. (Your access host will have a RADAR Key, but if you have one, please bring it with you). Unfortunately, these seats are only accessible for manual wheelchairs as the wheelchair lift is unsuitable for electric wheelchairs. Due to the limited availability of these spaces, we highly recommend booking well in advance. When patrons are transferring from a wheelchair to a theatre seat we will store the wheelchair safely for the duration of the show and bring it to you during the interval if required. An in-house wheelchair is also available.
Stalls toilets are located through the auditorium at front and rear at each side. The front left and rear right toilets have level access.
Circle toilets are located to the centre and rear right-hand side of the auditorium with further toilets to the centre left-hand side.
leg room
Stalls row A has the most leg room, and while there are no seats without another directly in front, the following seats offer very good leg room: Stalls N 12 & N 39, O 12 & O 39, Z 1 & Z 50.
We have an infra-red hearing system with two choices of receiver, a headset or a neck loop. If you would like to make use of the hearing system we advise booking tickets directly with our box office on 020 7927 0929 or emailing [email protected] to ensure your seats are allocated in a suitable area. To use this facility, please ask a member of our Front of House team for assistance on arrival.
We will also be testing the Sennheiser Mobile Connect System during Shen Yun (16 - 25 February 2018). This will be available on an iPod touch from the cloakroom in the theatre foyer. 
You can also download the free app onto your own smart phone before coming to the theatre and connect to the Sennheiser Wi-Fi network in the auditorium once you arrive and use your own headphones to listen to the show.
Download the free app: iOS | Android 
We advise customers to bring their own headphones, but the theatre can provide them if required.
There are several disabled access parking bays within close proximity of the theatre. Please visit for more information.
assistance dogs
Guide dogs are welcome everywhere in the theatre and may be taken into the auditorium if required. However, due to the sound levels, you may prefer the dog to be looked after by theatre staff. If you would like to bring a guide dog, please contact the theatre in advance on 020 7927 0900 and select the option to speak to the Front of House team.


Access needs but booked tickets elsewhere?

If you require the use of the platform lift or access assistance but have not booked your tickets via our access line, please email us ahead of your visit [email protected] to ensure we have sufficient attendants on duty.


Unfortunately, we have been made aware that some customers without access needs have taken advantage of this concession in order to unfairly obtain cheaper tickets. To address this, the box office staff may ask for proof of your access requirements at the time of booking. We do not intend to cause any offence and appreciate your understanding of why this may be necessary.