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Frequently asked questions

What should I do if my tickets haven’t arrived?

If you have opted to print your tickets at home, you should have received an email from Primary Ticket with a pdf attachment containing your tickets within 24 hours of booking. If this hasn’t arrived, please check your junk mail. Tickets can also be accessed by logging into your account online and selecting the Your print at home tickets tab.

If you still haven’t received them, please email [email protected].

If you are expecting your tickets to arrive in the post and they haven’t arrived 3 days prior to the performance, please email us at the same address.


What time should I arrive?

The auditorium doors will open approximately 30 minutes before the show; however, the circle bar is open from 1 hour before the show.

The show will begin at the advertised time and security checks are in place on entry to the theatre. It is therefore, advisable to arrive at least 15 minutes beforehand. Latecomers may not be seated until a suitable break in the performance.


Will I be allowed in if I’m late?

Latecomers may not be seated until a suitable break in the performance, which may not be until after the interval. All latecomer’s policies are set by the producers of the show.


I’m concerned about Security in London at the moment, what is being done by the theatre to keep us safe?

We are part of a security network run by the Society of London Theatres, which helps to ensure that we are responding to up to date information.

Regular security checks occur within the building and the surrounding area, while our numerous and continuously monitored external and internal CCTV cameras enable security personnel to respond quickly to any unusual activity

Security is present throughout the day and enhanced during show time. Bag searches and random body scans using handheld devices are taking place on arrival, therefore we encourage patrons not to bring large backpacks and suitcases to the theatre.

If, whilst at the theatre, you see anything that causes you concern, just speak to a member of staff and they will take the necessary action.


What happens to lost property?

Please contact the theatre as soon as possible between the hours of 10am and 6pm following the loss of an item on 020 7927 0900, selecting the option to speak to the Front of House team


Is there a cloakroom or somewhere to store luggage?

There is a cloakroom in the theatre where luggage and coats can be left during the performance. It is situated upstairs on the circle level and is open approximately 45 minutes before the performance. There is a charge of £1 per item for this service.


How do I book Access Requirement Tickets?

For full details of our access facilities, please click here.

To book tickets or discuss access requirements, please call our box office team on 020 7927 0929, between 10am and 6pm, Monday to Friday or email us at [email protected].


Can I refund or exchange my tickets?

The Dominion Theatre does not provide ticket refunds or exchanges unless the performance is cancelled or rescheduled. Please click here to refer to our terms and conditions.


How do I collect pre-paid tickets?

Pre-paid tickets booked via this website may be collected at any time on the day of the performance.

Tickets booked through any other ticket agent can be collected from an hour before the performance.

Tickets may be collected by someone other than the credit card holder. They must bring with them a signed letter of authorisation including booking details from the credit card holder and a copy of the booking confirmation where possible.


Is there a dress code?

There is no dress code at the theatre. For all performances, attire should be comfortable and appropriate for the occasion.

Please be advised the auditorium does not have air conditioning due to its age and listed status; however it does have an air cooling system.


Can I take photographs or record the show?

Due to copyright, the use of photography and recording equipment is strictly prohibited.


What are the age restrictions?

Unless otherwise stated on the information page related to the specific production or their advertising material, children under the age of 5 will only be admitted to children’s shows. All children shall require their own Ticket, and be able to sit in a seat. The Ticket shall be at full Ticket price if no child concessions are available at the time of purchase. Children aged 15 or under will not be allowed entry to the Event unless they are supervised for the duration of the Event) by a parent or carer.


Can I bring food and drink into the theatre?

Soft drinks in plastic bottles or cartons may be brought in to the theatre, however, glass bottles and any alcohol purchased off the premises will not be permitted.

Cold snacks and sweets are generally allowed, but please consider other audience members and remove any noisy packaging in advance.

Hot food is strictly prohibited and must be disposed of prior to entering the foyer.


Is the Ticket Agent I’ve booked through reputable?

Reputable ticket agents will display this logo

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You can also check with

If you are still worried, please contact us by emailing [email protected].