COVID-19 Safety Information
We are fully committed to the safety of our audience, performers, staff and everyone who works at or visits our theatres.
To help us welcome audiences back safely, we are taking care to meet all of the Government’s latest coronavirus and social distancing guidelines and have put in place a number of COVID-19 secure measures. These will continue to be reviewed and updated regularly.
We are partnered with Society of London Theatre’s ‘See it Safely’ campaign who have put together this video to help illustrate the changes you can expect when you visit us:
Dominion Theatre Safety Measures
Please read the following guidelines carefully and we would like to thank you in advance for your cooperation and understanding. A reminder of these measures along with any recent changes will be sent with your pre-show email the day before your booked performance.
Face Masks / Coverings You will be expected to wear your face mask / covering throughout your time at the theatre except while eating or drinking.
Distanced Seating We have reduced our capacity to allow 1m+ between seated groups and sufficient space to minimise contact with others while navigating the front of house areas. Tickets are available in different sized group ‘bubbles’ which allow suitable space between different groups. It is not possible to purchase individual seats or reduce the number of tickets within these designated bubbles. Everyone sitting within a designated bubble must be from one household or support bubble.
Temperature Checking We will carry out temperature checks upon arrival. If your temperature is 37.8C or above it will not be possible to admit you and your group to the theatre.
Free Exchange or Refund Policy If you hold tickets to a performance with us but feel unwell or are required to self-isolate, please contact us at least 24 hours before the event and we will exchange your tickets to another date. If, due to Government restrictions, you will be unable to reschedule your visit before the end of the run of the show you will receive a full refund.
Timed Arrival To help ease congestion, your ticket will specify when we expect you to arrive. Our staff will be on hand to help manage a socially distanced queue if required outside the venue.
Security Check We will be operating a contactless bag check. We will not be able to offer a cloakroom service at this time so please do not bring any items that cannot fit comfortably underneath your seat.
Contactless Ticketing All tickets will now be e-tickets that can be printed at home or displayed on your phone. These will be registered using contactless scanners upon arrival.
In-Your-Seat Service Our bars will be closed during your visit. Please pre-order your drinks and merchandise via our online menus which will be sent via text on the day of the performance (or the day before for morning shows). This easy service which requires no registration will be connected to the information provided when you booked your tickets, so please remember to include a contact number when you book. All orders will be delivered to your seat, so please make sure that after arrival someone in your party remains at your seats to receive them. Please note, in line with government guidelines, we can only begin to serve alcoholic drinks 30 minutes prior to the start of the show.
Cashless Payment Contactless payment will be available when purchasing refreshments or merchandise. We will not be accepting cash at this time.
Social Distancing Enhanced signage, one-way systems and our helpful front of house team will be in place around the venue to maintain safe social distancing throughout.
Sanitiser Stations Hand sanitising units will be available upon arrival and throughout the theatre.
Cleaning The theatre will be disinfected regularly and cleaned before every show.
Air Circulation We will maximise the amount of fresh air circulating around the venue during every performance. Please be aware that in winter this may lower the temperature slightly or create draughts in the auditorium.
Singing Along We kindly ask all patrons to refrain from singing along or loudly cheering at any time during the performance.
Autographs and Meeting Cast Unfortunately autograph signings, and audience and cast meet and greets are currently prohibited.
If you have any questions about your visit or about how these policies may affect you, please contact us at [email protected]