COVID-19 Safety Information
We are fully committed to the safety of our audience, performers, staff and everyone who works at or visits our theatres.
To help us welcome audiences back safely, we are taking care to meet all of the Government’s latest coronavirus and social distancing guidelines and have put in place a number of COVID-19 secure measures. These will continue to be reviewed and updated regularly, so do check back just before your visit for the most up-t0-date information.
We are partnered with Society of London Theatre’s ‘See it Safely’ campaign who have put together this video to help illustrate the changes you can expect when you visit us:
Please read the following guidelines measures carefully. A reminder of these measures along with any recent changes will be sent with your pre-show email the day before your booked performance. We thank you in advance for your cooperation and understanding.
In order to support NHS Track and Trace, we are required to collect and retain the details of every customer for 21 days. Please download the NHS COVID-19 app ahead of time. All customers will be required to check in on arrival using the official NHS QR code at the front doors.
Face Masks / Coverings
You will be expected to wear your face mask / covering throughout your time at the theatre except while eating or drinking.
Free Exchange Policy
If you hold tickets to a performance with us but feel unwell or are required to self-isolate, please contact us at least 24 hours before the event and we will exchange your tickets to another date.
We will be operating a contactless bag check. We will not be able to offer a cloakroom service at this time so please do not bring any items that cannot fit comfortably underneath your seat.
All tickets will now be e-tickets that can be printed at home or displayed on your phone. These will be registered using contactless scanners upon arrival.
Our bars will be closed during your visit. Please pre-order your drinks and merchandise via our online menus which will be sent via text on the day of the performance (or the day before for morning shows). This easy service which requires no registration will be connected to the information provided when you booked your tickets, so please remember to include a contact number when you book. All orders will be delivered to your seat, so please make sure that after arrival someone in your party remains at your seats to receive them. Please note, in line with government guidelines, we can only begin to serve alcoholic drinks 30 minutes prior to the start of the show.
Contactless payment will be available when purchasing refreshments or merchandise. We will not be accepting cash at this time.
Distanced Seating and Timed Arrival
Performances of The Prince of Egypt between 1 July and 4 September 2021 will take place under Step 3 protocols (social distancing). During this time, the capacity at the Dominion Theatre will be reduced to allow 1m+ between seated groups and sufficient space to minimise contact with others while navigating the front of house areas. Tickets are available in different sized group ‘bubbles’ which allow suitable space between different groups. It is not possible to purchase individual seats or reduce the number of tickets within these designated bubbles. Enhanced signage, one-way systems and our helpful front of house team will be in place around the venue to maintain safe social distancing throughout.
Tickets for these performances will specify when we expect you to arrive, to help ease congestion. Our staff will be on hand to help manage a socially distanced queue if required outside the venue. Performances from Monday 6 September 2021 onwards will operate under Step 4 protocols. This means that all legal limits on social contact will be removed, but we will continue to take all measures required to keep audiences safe. *
Hand sanitising units will be available upon arrival and throughout the theatre.
The theatre will be disinfected regularly and cleaned before every show.
We will maximise the amount of fresh air circulating around the venue during every performance. Please be aware that in winter this may lower the temperature slightly or create draughts in the auditorium.
We will carry out temperature checks upon arrival. If your temperature is 37.8C or above it will not be possible to admit you and your group to the theatre.
We kindly ask all patrons to refrain from singing along or loudly cheering at any time during the performance.
Autographs and Meeting Cast
Unfortunately autograph signings, and audience and cast meet and greets are currently prohibited.
If you have any questions about your visit or about how these policies may affect you, please contact us at [email protected]
*Please note: Should the Government timeline change, or be delayed for any reason, the schedule will be adjusted as necessary to ensure that all performances can continue safely under Step 3 protocols. Should all legal limits on social contact be lifted on or before Thursday 1 July 2021, then performances will operate according to Step 4 protocols at the earliest opportunity.